Privacy Policy

At Silverdale Realty Pty Ltd (operating as Silverdale Realty, including our related entities (collectively referred to as "we," "our," or "us"), we are committed to safeguarding your privacy and protecting your personal information. We adhere to the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other relevant privacy laws.

Our Commitment

We ensure that all our employees, contractors, and related entities understand their responsibilities regarding privacy obligations. We enforce internal policies to safeguard your personal information from unauthorised collection, use, disclosure, retention, access, or disposal.

Scope

This policy applies to all interactions with Silverdale Realty, including in-person meetings, phone conversations, emails, correspondence, and interactions through our websites

Purpose

This Privacy Policy aims to:

• Clarify the types of personal information we collect and hold.
• Explain how we collect, use, disclose, store, and manage personal information.
• Inform you of the purposes for which we collect and handle your personal information.
• Outline how you can access and correct your personal information.
• Provide information on how to make a complaint and how we will address it.
• Specify the circumstances under which we may disclose personal information overseas.
• Enhance the transparency of our operations.

Definitions

• Personal Information: Information or opinions about an identified individual or an individual who is reasonably identifiable, regardless of its truth or form. This includes details such as your name, address, phone number, email address, age, and occupation.
• Sensitive Information: Information about an individual's racial or ethnic origin, political opinions, membership in associations, religious or philosophical beliefs, sexual orientation, tenancy history, criminal record, health information.
• Health Information: Information about an individual's health or disability, health service wishes, or health services provided, including genetic information.

Collection of Personal Information

We collect personal information when you interact with us as a seller, buyer, lessor, lessee, or in any other capacity. The types of personal information we collect include:

• Name, date of birth, addresses, contact numbers, and email address.
• Occupation, financial details, details of dependents, and properties owned.
• Additional information provided through our websites, customer surveys, competitions, promotions, or interactions with our representatives.

We primarily collect information directly from you but may also obtain it from third parties, such as credit reporting agencies, law enforcement, past employers, and public sources. If we receive unsolicited information, we will assess its relevance and either destroy or de-identify it if it cannot be lawfully collected.

Use of Cookies

Our websites use cookies to enhance user experience, recognize your device, and remember your preferences. Cookies help us analyse website traffic and improve our services. You may disable cookies in your browser settings if you prefer.

Use and Disclosure of Personal Information

We use your personal information to:

• Assist with property transactions, including buying, selling, and leasing.
• Manage payments, and tenancy disputes.
• Coordinate property maintenance and repairs.
• Handle client and business relationships.
• Respond to inquiries, provide information about our services, and enhance website functionality.
• Comply with legal obligations and regulatory requirements.

We may disclose your personal information to:

• Prospective buyers or sellers.
• Legal and financial advisors.
• Insurance providers, utility companies, and tradespeople.
• Government agencies, tenancy databases, and real estate websites.
• Our employees, contractors, and service providers for operational purposes.

We will only use and disclose personal information for the primary purpose it was collected or for related purposes unless you consent otherwise or if required by law.

Third-Party Services

We may use third-party suppliers for services such as web hosting, data storage, and other business operations. We take reasonable steps to ensure these parties handle your information in compliance with applicable privacy laws.

Government Identifiers

We may collect government identifiers (e.g., tax file numbers) only if required by law and will not use or disclose these identifiers except as legally mandated.

Access and correction

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.  We will acknowledge your request within 14 business days and provide access within the same timeframe or as soon as reasonably possible. There may be a fee for providing information in your preferred format.

Complaint procedure 

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Dale Stokes, the agency principal, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

Overseas transfer 

Your personal information may be transferred overseas or stored overseas for a variety of reasons. It is not possible to identify each and every country to which your personal information may be sent. If your personal information is sent to a recipient in a country with data protection laws which are at least substantially similar to the Australian Privacy Principles, and where there are mechanisms available to you to enforce protection of your personal information under that overseas law, we will not be liable for a breach of the Australian Privacy Principles if your personal information is mishandled in that jurisdiction. If your personal information is transferred to a jurisdiction which does not have data protection laws as comprehensive as Australia's, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Australian Privacy Principles.

GDPR 

In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR. Our website does not specifically target customers located in the European Union and we do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply. 

How to contact us about privacy

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through:

• Mail: PO BOX 932, Helensvale, QLD, 4212
• Email: contact@silverdalerealty.com.au
• Phone: 0447 331 041

Review and Changes to This Policy

We will review this policy annually or sooner if there are significant changes to our systems, legislation, or after an information security incident. Any updates will be posted on our websites. This policy was last reviewed July 2024.

Policy Effective Date

This policy is effective from July 2024